How do I complain?

Education is the most effective form of enforcement.

When people understand the scientific evidence about the health, environmental, and noise impacts of gas-powered leaf blowers, many choose to switch voluntarily to quieter, energy-efficient electric equipment.

Residents can play an important role by helping to spread awareness throughout the neighbourhood.

Empower your community:

  • Share information with your neighbours about the health and environmental impacts of gas-powered leaf blowers.

  • Distribute educational postcards or flyers that explain the benefits of quieter, cleaner alternatives.

  • Encourage respectful conversations with landscaping contractors and property managers.

  • Help build neighbourhood support for cleaner, quieter landscaping practices.

Real change begins with neighbours inspiring neighbours. Every conversation and every postcard shared plants the seeds of awareness, empowers others to act, and brings us one step closer to a quieter community.

How to file a leaf blower noise complaint.

  1. Record a 10-second video of the leaf blower in operation.

  2. Take a screenshot showing video and timestamp.

  3. Email screenshot and video

  4. Submit written complaint to;

    311@toronto.ca‍ ‍or ‍ mlsfeedback@toronto.ca

A critical gap in Toronto’s 311 ‘Noise-Complaint’ system

 

Because 311 does not record complaints about daytime leaf-blower noise, the city has no reliable way to measure the problem.

 

Complaints about unreasonable and persistent noise during the day from a barking dog, musical instrument, or an air conditioner, that exceeds 55 dB(A) may be investigated and the offence fined. Yet the excessive noise of gas-powered leaf blowers, typically 95–110 dB(A), along with their toxic exhaust emissions and airborne dust, is not tracked because their daytime use is not a bylaw infraction.

 Gasbusters proposes that the city establish a system to record, categorize and report 311 complaints about daytime gas-powered leaf blowers use.  This would give Councillors the evidence needed to understand how frequently the problem occurs, where complaints are concentrated and how widely residents are affected—and provide a sound basis for considering appropriate action.

 Councillors cannot properly assess or address a problem the city does not measure. Without consistent complaint data, they lack the information needed to determine the frequency, geographic spread and impact of leaf-blower noise on our quality of life.

‍‍ ‍ 

‍ ‍

The current bylaw

Leaf blower noise is exempt from enforcement during the following daytime hours:

During the daytime hours, complaints about leaf blower noise are not acted upon.

Investigations may occur if the equipment is used at night, outside the permitted bylaw hours. Even then, enforcement generally depends on repeated or ongoing noise, not the intensity of a single incident.

After a complaint is filed, it may take seven to ten days for a bylaw enforcement officer to respond.

Residents are directed to contact 311@toronto.ca, They are advised to photograph the contractor’s truck and, if possible, record a video of the incident.

This places the burden of enforcement on residents rather than the City. The result is that neighbourhoods are left unprotected.

Homeowners and tenants are told to tolerate noise levels during the day that would otherwise violate the City’s own health-based noise standards.

In practice, Toronto’s bylaw shields polluting, high-noise machines more than it protects people.

For enquiries at the City of Toronto contact,

Mitchell Thibault <Mitchell.Thibault@toronto.ca>

Manager, Policy and Planning Services

Municipal Licensing & Standards (MLS)

City of Toronto

437-788-1181

Want to remove gas-powered leaf blowers from Toronto Streets,

Join Gasbusters

Previous
Previous

The case for ending gas-powered leaf blowers

Next
Next

Raking; feed the soul